Hyperoptic, the UK’s leading alternative full-fibre broadband provider, has made strategic appointments to its customer service leadership team, welcoming Mark Davidson as Customer Experience & Service Director and Igor Sabljak as Head of Customer Service.
Mark Davidson, a veteran with over 25 years of experience at Meta, Virgin Media, and WebHelp, has assumed the role of Customer Experience & Service Director. Mark’s successful track record in driving customer satisfaction and operational excellence positions him to play a pivotal role in enhancing the overall customer experience at Hyperoptic. His strategic vision aligns seamlessly with the company’s mission to provide world-class service to its growing customer base.
Commenting on his appointment, Mark stated, “Hyperoptic stood out to me as a company that genuinely cares for the consumer. I look forward to leading the Customer Experience & Service team and contributing to Hyperoptic’s commitment to delivering exceptional service to our customers.”
Head of Customer Service, Igor Sabljak, brings a wealth of experience from the sports retail sector, joining from Sports Vision Group. With expertise in managing large customer service operations, Igor is focused on driving efficiency, implementing innovative solutions, and fostering a culture of continuous improvement. His aim is to elevate Hyperoptic’s customer service to new heights.
“Hypertoptic is known for its dedication to customer satisfaction and cutting-edge technology,” Igor said. “I am excited to work alongside a talented team to further strengthen the customer service operations and continue to exceed customer expectations.”
Hyperoptic’s Chief Commercial Officer and Managing Director, Lutfu Kitapci, expressed confidence in the appointments, stating, “Mark and Igor’s extensive experience and leadership in customer service will play a crucial role in reinforcing our commitment to delivering unparalleled service to our customers. As we continue to grow, their expertise will be instrumental in shaping the future of Hyperoptic.” The appointments underscore Hyperoptic’s dedication to providing exceptional service and leveraging top-tier talent to drive its customer-centric mission.
