Hyperoptic Bolsters Leadership with New CTIO to Elevate Customer Experience

Hyperoptic, a prominent player in the UK’s broadband arena, has named Duncan Macdonald, a seasoned veteran from Liberty Global, as its Chief Technology and Information Officer (CTIO). This strategic appointment underlines Hyperoptic’s dedication to providing an industry-leading customer experience by leveraging cutting-edge technology across their network and systems.

Duncan Macdonald will be entrusted with the critical task of ensuring that Hyperoptic possesses the necessary technical infrastructure to cater to the escalating customer base. As more broadband users veer towards superior customer service and transparent pricing, Duncan will focus on aligning technology to support Hyperoptic’s rapid growth.

In addition to managing technical capabilities, Duncan will spearhead the enhancement of Hyperoptic’s digital prowess, aiming to offer an unparalleled customer experience within the broadband sector. This initiative is intended to fortify the stability and efficiency of services as Hyperoptic expands its network reach and customer footprint.

Duncan brings an extensive 25-year experience in the telecom industry to Hyperoptic, with a significant portion spent at Liberty Global, where his role as CIO for various entities, including Sunrise in Switzerland and UPC Schweiz, showcased his ability to drive transformation and stability in large-scale operations.

Expressing his enthusiasm for joining Hyperoptic, Duncan remarked, “Hyperoptic is the most exciting company in the UK’s broadband space today, with a premium network, a proven business model delivering great commercial results, and a vastly experienced leadership team.”

Founder and CEO of Hyperoptic, Dana Tobak, commended Duncan’s appointment, affirming his potential to drive substantial business impact through the CTIO role. Hyperoptic, with its ambitious plans to expand its network reach and customer base, sees Duncan as a valuable addition to their leadership team, boasting significant experience from renowned brands in the telecom industry.

As Hyperoptic strives towards its mission to connect 500,000 customers and cover two million homes, this appointment is seen as a strategic move to ensure market-leading penetration and exceptional customer experience while scaling up operations. With over 275,000 customers and more than 1.2 million homes passed, Hyperoptic remains a prominent force in the full fibre broadband market, further solidified by the majority stake acquisition by global investment firm KKR in 2019.

Jonny Rae

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