In a strategic move to fortify its commitment to customer satisfaction, Hyperoptic, the leading alternative full-fibre broadband provider in the UK, welcomes Mark Davidson as Customer Experience & Service Director and appoints Igor Sabljak as Head of Customer Service.
Mark Davidson, with an impressive background spanning over 25 years and stints with renowned brands such as Meta, Virgin Media, and WebHelp, assumes the pivotal role of Customer Experience & Service Director. Known for driving operational excellence and customer satisfaction, Mark’s strategic vision aligns seamlessly with Hyperoptic’s mission to deliver a world-class service experience. Expressing his enthusiasm, Mark acknowledges Hyperoptic as a company that genuinely cares for consumers and looks forward to leading the Customer Experience & Service team.
Igor Sabljak, the newly appointed Head of Customer Service, brings a wealth of experience from his previous role at the sports retail company Sports Vision Group. Armed with expertise in managing large-scale customer service operations, Igor aims to drive efficiency, implement innovative solutions, and cultivate a culture of continuous improvement at Hyperoptic. He expresses excitement to contribute to the company’s reputation for dedication to customer satisfaction and cutting-edge technology.
Lutfu Kitapci, Chief Commercial Officer (CCO) and Managing Director (MD) of ISP at Hyperoptic, emphasizes the significance of Mark and Igor’s extensive experience and leadership in customer service. He believes their roles will be crucial in reinforcing Hyperoptic’s commitment to delivering unparalleled service as the company continues to grow. Kitapci envisions their expertise playing an instrumental role in shaping the future trajectory of Hyperoptic.
