Today, Ofcom released a letter confirming they are gearing up to finalize the transition from the old Notification of Transfer (NoT+) system to the new One Touch Switching (OTS) process for consumer broadband and phone switching. The OTS, managed by the industry-led One Touch Switching Company (TOTSCo), was launched in September 2024 to simplify provider … Read more
Ofcom has issued new guidelines to improve broadband information for consumers. Broadband providers must clearly describe the underlying technology of their services using terms like ‘cable,’ ‘full-fibre,’ or ‘copper’ at the point of sale, contract information, and summaries. The term ‘fibre’ alone is now considered ambiguous and should not be used to describe underlying technology. … Read more
Everyone in-industry would have received an email yesterday from Paul Bradbury Chief Executive Officer The One Touch Switching Company (TOTSCo) – it reads: Offical Statement From TOTSCo “We did it! Yesterday marked a major milestone for industry with the successful launch of One Touch Switch. After many months of preparation and hard work across industry, … Read more
As reported by The FT, London City Hall and the UK’s leading business groups have joined forces to ask Ofcom to implement an automatic compensation scheme for fixed business connectivity. Theo Blackwell MBE, Chief Digital Officer for London, said: “The quality of internet services in London is critically important to growth. As a regulator, Ofcom has … Read more
A large fine of £17.5 million has been laid on the telecom giant after a massive network disruption in June 2023 left 14,000 emergency calls unanswered. This 10.5-hour outage exposed some serious flaws in BT’s operations. The issue stemmed from a server configuration error that wreaked havoc on BT’s emergency call handling system. Ofcom’s investigation … Read more
Ofcom has rolled out new consumer protection rules requiring telecom providers to clearly state any future price rises in pounds and pence in their contracts. This move is set to provide customers with more certainty and transparency about their telecom bills. Why the Change? In recent years, many UK phone, broadband, and pay TV companies … Read more
