Lightning Fibre, the Eastbourne-based full-fibre provider, recently connected its first customer in Worthing, marking an expansion into West Sussex. Founded in 2018, the company uses its own FTTP infrastructure alongside third-party networks to serve East Sussex and Kent. Known for reliability and fast symmetric speeds, Lightning Fibre won the ISPA Award for Best ISP in 2023.
Steve and Jane, who were presented with a bottle of champagne by Lightning Fibre representatives as a welcome gift, commented that, “Switching our broadband to Lightning Fibre has been easy and seamless, from start to finish. Lightning Fibre’s customer service has been exemplary. Everyone has been friendly and helpful. They answer phone calls quickly and respond to requests immediately.”
They offer fixed pricing from £26/month with no mid-contract price hikes, and flexible plans include a £15 rolling contract for those on benefits. With 95% of Trustpilot reviews rated 4 stars or higher, and a Sussex-based call centre, customer service is central to their growth.
